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The Old Vic Policy on Tickets

ralover:

I just had a conversation with the Box Office staff at The Old Vic and wanted to share the information with RArmy members about ticket cancellation or change policy.

Q: Can I cancel and ask for a refund?
A: No refund is available at any period of time after you purchase the…

I guess it may be a more common policy outside my country then.. Here we can cancel for free if the cast changes even less than an hour before the show. We also can cancel tickets for the charges of 10~30% of the price or no charge if it is within 7 days after purchase. XD Oh well! Hope that no such cast change happens for RArmy this time!

The Old Vic Policy on Tickets

I just had a conversation with the Box Office staff at The Old Vic and wanted to share the information with RArmy members about ticket cancellation or change policy.

Q: Can I cancel and ask for a refund?
A: No refund is available at any period of time after you purchase the ticket.

Q: How about if the cast changes to the understudy?
A: The policy remains the same. You should not come for the cast but for the show. As long as we deliver the show as promised, the agreement upon purchase is not affected.

Q: Any date changes possible?
A: Yes, at 2 GBP, you will be able to change the date.

Q: By when is date change allowed?
A: Before 48 hours to the show. After that, you will have to sell it to someone else or if the gig is sold out, the Old Vic might try to sell the ticket for you but there is no guarantee.

Q: Are we allowed to take photos of the curtain call after the show?
A: No. No photo taking or video recording is allowed at anytime within the theatre.


I don’t know if this is common but the policy seems quite consumer-unfriendly, and almost unheard of for me, although I am a heavy theater goer. How can they possibly say that you should not come for the cast but for the show when they officially make announcements and market based on the cast? :( Oh well well well. Even harder to make decisions for people who are flying in from other parts of the world!

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